Refunds and cancellations

Eligibility

Refunds apply to fees paid for professional reporting engagements described on this site. Because work is custom and document-based, eligibility depends on how far the engagement has progressed.

Timeframe

Refund requests should be sent in writing to hello@neuron-flowpoint.click within fourteen days of the event that triggers the request (cancellation, material scope change, or our inability to deliver).

Full and partial refunds

If you cancel more than ten business days before the agreed intake start date, we refund deposits in full minus any non-recoverable third-party costs already approved in writing. Cancellations inside ten business days may receive a partial refund after deducting preparation already completed (checklist setup, preliminary chart work). After intake files are in active analysis, fees for work completed are non-refundable; unused portions of a pre-paid package may be credited toward a later period within six months by agreement.

Non-refundable items

Completed briefings, delivered report packs, and retainer months already closed are non-refundable. Travel costs for approved on-site visits outside Chiang Mai are non-refundable once booked.

Refund process and timing

Approved refunds are processed within fourteen business days to the original payment method where possible, or by bank transfer to a Thai account you nominate. We confirm the amount in writing before transfer.

Cancellation and rescheduling

You may reschedule a briefing once without fee if you give at least five business days’ notice. Later changes may incur a rescheduling charge stated in the outline. We may reschedule for practitioner illness or force majeure and will offer a new date promptly.

Deposits and no-shows

Deposits secure intake dates. Failure to supply agreed files within the intake window without notice may be treated as a no-show; the deposit may be retained to cover reserved desk time.

Work already started and purchased materials

Printed leave-behind packs and courier costs already incurred are charged at cost and are non-refundable. Digital working files prepared before cancellation remain our property unless the outline states otherwise; we do not deliver unfinished packs after a client-initiated cancellation mid-analysis.

Exceptions

If we cancel an engagement for reasons within our control and cannot offer a suitable alternative date, you receive a full refund of amounts paid for the undelivered work. Mandatory consumer rights under Thai law remain unaffected.

Contact for refund requests

Email hello@neuron-flowpoint.click or call 053234786 with your engagement reference and reason for the request.